Front Office Competition

Hotel Guest Handling Competition. This competition will be divided into two rounds. The first round is the preliminary round, where participants will go through a simulated Check-in process under specific circumstances. The second round involves addressing guest complaints and showcasing excellent guest service in English.

Special Provisions

This competition is individual-based.
Participants must be active students majoring in hospitality/tourism, as evidenced by their Student ID Cards (Kartu Tanda Mahasiswa or KTM) or Student Verification Letters (Surat Keterangan Mahasiswa or SKM).
Each university is allowed to send a maximum of 2 participants.
Any participant who cannot attend the competition or arrives late will be disqualified.
All participants are required to attend the virtual technical meeting.

Rules and Regulation

This competition will be conducted in 2 rounds: the preliminary round and the final round. Here are the rules and regulations for each round:

A. Preliminary Round:

In this round, participants will take turns performing. Participants will have the opportunity to randomly select a situation for the "Check-in" Role Play.

Role Play Mechanism:

Each participant will have 6 minutes for this session: 1 minute to select and read the scenario, and 5 minutes to complete the task.
One of the judges will engage in the Role Play as a guest.
The time will be displayed on the screen and announced by the host.

B. Final Round

Participants with the highest scores from the previous round will advance to the final round. Finalists will have the opportunity to randomly select a case for the "Handling Complaint" Role Play.

Role Play Mechanism:

Each finalist will have 6 minutes for this session: 1 minute to read the scenario and 5 minutes to complete the task.
One of the judges will engage in the Role Play as a guest.
The time will be displayed on the screen and announced by the host.

2.Allowed Compliments:

Free room upgrade.
Late check-out.
Transportation.
F&B voucher.